It’s even more upsetting because absolutely all of it ended up being unnecessary. Apparently, there was a setting in my account on their end that needed to be turned on and that was it.
Two weeks of frustration, wasted trips to the Spectrum store and stressing the kids out by having strangers come into our house. The techs that came out were really cool and I didn’t have a single problem with them because the issues ended up being outside of their control.
We had a tech out this morning because it was down again and the person he spoke with on the phone was able to identify the problem and correct it. Why did all the others miss it? That’s a great question.
At the end of the day, it seems to be working now and Spectrum applied a credit to our account for all the inconvenience. That was much appreciated.
I got tired of calling in and being on hold forever so I posted this tweet today.. They got back to me pretty quick and were very nice. ☺
. @GetSpectrum how many equipment swaps and service calls does it take to get working internet? No seriously, I’m asking because my equipment has been swapped out at least 5 times and I just had my 3rd or 4th service call (I’ve lost track) in the less than 2 weeks?
— Rob Gorski (@The_Autism_Dad) August 15, 2018
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Ohmygod internet problems are MADDENING. Glad you finally got yours fixed. Seems to have sped your site up as well; it’s been at a crawl for a while now. Question- what’s going on with the raccoons? You mentioned them being in the attic but haven’t updated that in a while. Did you manage to get rid of them?
Just realized I forgot to ask if switching mobile providers is an option. The only decent service at my house is Verizon. Maybe you can find out which service works best at your house and switch plans? As a bonus there are usually some pretty good incentives for new customers.
Funny you mention that because I’ve already talked them… We could both move over, get new phones, sell our current ones and still save money. The best part is we could actually use our phones at home.. ☺
Tmobile is working on something to help offset the service issues so I’ll see what they offer before making jump..
The crawling was caused by Social Warfare. The sharing plugin I’ve been using for years. It’s been a bad run of updates this year and I’m not renewing my subscription next week. I lose most of my social proof but at least the site works better. Unfortunately, they’ve not been able to address the problems that made my site crawl for the last few months and I can’t justify paying for something that is broken.. As for the raccoons.. We caught one but there was two. Haven’t caught the second yet.