I hesitate to say this out loud but I think we finally have our internet problems addressed and it only took about two weeks to do so.
About two weeks ago, we had to upgrade our internet plan. The bandwidth was insufficient for our needs and it was causing a lot of problems. The upgrade itself wasn't very costly, so it was something we could pull off.
Anyway, it ended up taking three or four trips to the Spectrum store to swap out defective modems and routers and if you've ever been to one of Spectrums stores, they are a nightmare.
On top of those four trips to the store in order to swap out equipment, we had three or four service calls, countless hours on the phone constantly getting disconnected and two weeks of an extremely unreliable internet connection. This impacted our alarm, lights, being able to work, the kids tablets and several other things as well.
Unfortunately, Tmobile is still having serious tower congestion issues and so their network is useless where we live unless we're connected to our Tmobile LTE Cell Spot Router. This router connects to our home internet and basiclly boosts the actually LTE signal to bypass the towers. It's sorta like wifi calling without having to use wifi.
With Spectrum internet having all these problems, we couldn't keep the LTE Cell Spot router online and that made our phones useless while we were at home.
Without our home internet being stable, we couldn't use the Tmobile LTE router or wifi calling in general.
To make things even more frustrating, there is a known issue with Spectrum and this particular LTE Cell Spot Router from Tmobile. If it loses its connection to the internet, it takes up to four days to re-provision right now. Over the last two weeks, we lost internet so often, the Cell Spot Router was almost never online. This meant we were pretty cut off and I would sometimes have to leave the house in order to publish a post or make a call.
Very agrivating.
It's even more upsetting because absolutely all of it ended up being unnecessary. Apparently, there was a setting in my account on their end that needed to be turned on and that was it.
Two weeks of frustration, wasted trips to the Spectrum store and stressing the kids out by having strangers come into our house. The techs that came out were really cool and I didn't have a single problem with them because the issues ended up being outside of their control.
We had a tech out this morning because it was down again and the person he spoke with on the phone was able to identify the problem and correct it. Why did all the others miss it? That's a great question.
At the end of the day, it seems to be working now and Spectrum applied a credit to our account for all the inconvenience. That was much appreciated.
I got tired of calling in and being on hold forever so I posted this tweet today.. They got back to me pretty quick and were very nice. ☺
. @GetSpectrum how many equipment swaps and service calls does it take to get working internet? No seriously, I'm asking because my equipment has been swapped out at least 5 times and I just had my 3rd or 4th service call (I've lost track) in the less than 2 weeks? — Rob Gorski (@The_Autism_Dad) August 15, 2018
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